Chuck Mitchell Organization Excellence Consultant

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​Chuck Mitchell
Managing Director, Alliance for Continuous Improvement (AfCI LLC)

 

Areas of Expertise
Thirty-five years of expertise in evaluating and improving business, nonprofit and government organizations, in collaboration with organization leadership teams. 

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Mr. Mitchell now lives in Sebastian, Florida and is interested in working with local and remote business and government organizations, in engagements such as the following:

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•  County of Excellence Initiative –

We soon plan to reach out to county government, health care agencies, local businesses, nonprofits, and educational institutions, to tell them about our new CEP21.org County of Excellence in the 21st Century program.

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CEP21.org serves as a comprehensive implementation guide for counties seeking to achieve organizational excellence through the full implementation of the Baldrige Excellence Framework.

 

Soon available for pilot programs in any of the 3,000+ counties across the United States, CEP21.org integrates advanced AI with Microsoft Office 365 tools to support every aspect of the Baldrige Framework, including the Organization Profile and all seven categories.

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A standout feature of CEP21.org is its flexibility: all processes and tools are designed to be easily adapted or customized to meet the unique needs of your county or organization. Join us in setting a new standard for county excellence and continuous improvement in the 21st century.

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Our award-winning OE21 Program is still available to our long list of customers. 

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For business, nonprofits, healthcare and government organizations of all sizes and types, our OE21 program combines our OE21 website with Microsoft Office 365 tools to fully implement the Organization Profile and all seven categories of the Baldrige Framework. This integration is selectively available in any or all of the following areas of organizational improvement:

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• Leadership Results Improvement – In collaboration with your senior Leaders, analyze and improve existing processes for senior leader communications and engagement with workforce, customers, and other stakeholders, analyze and improve governance, legal and regulatory, ethical behaviors, and support of key communities.

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• Strategic Planning and Implementation – In collaboration with your senior leaders and strategic plan team, analyze and improve existing processes for strategic planning, and defining vision, mission, values, and ™strategic goals and objectives, including evaluation of action plan process, deployment, execution, and results outcomes. 

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• Customer Results Improvement – In collaboration with your senior Marketing and Sales team, analyze and improve existing processes and results for customer markets and offerings, customer listening, customer experience, customer satisfaction, customer engagement and customer satisfaction. 

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• Workforce Results Improvement – In collaboration with your HR team, analyze and improve existing processes for managing workforce capability, capacity, employee-to-supervisor ratio, climate, engagement, culture (health, safety, compensation, benefits), employee experience, work planning and management, and work team rewards system. 

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•    Operations Results Improvement – In collaboration with your senior Operations and Department management team, analyze and improve existing processes and results for product/service design, production, delivery and support, project management, supply network, safety, and risk management. 

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​Extensive Experience since 1995 - Our small business assisted over 330 organizations in multiple sectors of business, government and nonprofits. Many of our customers won organizational monerary awards. A few submitted applications for Baldrige Awards and either won or placed very close. See Customer List

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Career Highlights: ​​Before the owner of AfCI LLC, began his consulting career, Mr. Chuck Mitchell was a successful Program Manager in aerospace. 

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• Program Business Manager Hughes Aircraft (1980-1984) Mr. Mitchell was a level four upper-tier manager in this large aerospace firm. He was responsible for controlling costs and schedules in several 100M plus contracts with DoD.

 

• Program Manager Interstate Electronics Corporation (1973-1980) Mr. Mitchell was responsible for marketing and program management of multiple contracts with the Applied Physics Laboratory, MD. He managed teams of engineers and field service contracts and received the company president’s Award for Management Excellence.

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System Design Accomplishments

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• OE21.net™ web site containing standards in a format like PMI and ISO, with links to working data collection, analysis, and improvement models 

 

• A Guide to the Implementation of High-Performance Organizations© - The first standards for achieving high performance organization results, based on the NIST Baldrige Excellence Framework, and written in a style like the Project Management Institute’s Body of Knowledge document (PM-BOK). Published and copyrighted in 2012. Note that this publication included our first standards and tools for communities, and these have evolved into our new release of Counties of Excellence in 21st century (CEP21).

 

• Designed OE21-Scorecard and over ninety (90+) new and updated data collection and analysis models (surveys, spreadsheet models, and high value content) for application to organization and results improvement initiatives. These tools are ideal for digital transformation into modern systems, such as Microsoft Dynamics, Monday.com, or similar management systems.

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Education

MS, Systems Management - University of Southern California
BS, Business Administration

 

OE21TM Organization Excellence Scorecard - Figure 1 below

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With Mr. Mitchell's expertise, your organization's critical areas for improvement (highlighted in red) and potential vulnerabilities (highlighted in yellow) can be identified and thoroughly assessed within a 48-hour timeframe. This comprehensive evaluation provides a strategic overview of your organization's performance benchmarked against the globally recognized excellence model administered by the U.S. Department of Commerce National Institute of Standards and Technology (NIST).

The distinctive configuration of the assessment blocks illustrates a bottom-up cause-and-effect relationship, reflecting Mr. Mitchell's insights garnered from over three decades of diverse consulting engagements. This approach offers a holistic understanding of your organization's current state and potential for enhancement. With this knowledge, business improvements are ready for prioritization.     

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