OE21 Step 3 Operations Process Excellence

 

Prequisites for Step 3:

• Successful completion of OE21 Courses 1 and 2

• Payment of OE21 License Fee

• Optional Consulting/Coaching paid hourly on as-needed basis 

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INTENDED LEARNERS:

• Organization Leaders and Managers (business, nonprofits, government organizations)

• Human Resource Managers and CHROs

• Organizations who wish to participate in preparing for Baldrige Award Programs

• Managers employed in business, nonprofit or government organizations

• Internal Consultants employed in business, nonprofit or government organizations

• Individuals seeking to become Management Analysts with a specialty in Organization Excellence

• Military active or veterans seeking to become Management Analysts (Organization Excellence)

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LEARNING OBJECTIVES OR OUTCOMES

• Understand the process used by a professional management analyst to guide organization leaders and managers through implementing the following OE21 Process Excellence Processes

• Understand the purpose of 6.2a1 Process Efficiency and Effectiveness

• Understand the purpose of 6.2a2 Project Management

• Understand the purpose of 6.2b1 Security Management

• Understand and explain the purpose of 6.2b2 Cybersecurity Management

• Understand and explain the purpose of 6.2c Safety and Business Continuity

• Understand and explain how OE21 Processes 6.2a1, 6.2a2, 6.2b1, 6.2b2 and 6.2c contribute to improvement of 7.1b Process Results (Baldrige Excellence Framework Item 7.1) ​

 

IMPLEMENTATION PROCESS 

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A - Commence Implementation of the following processes and OE21 models:

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• 6.2a1 Process Efficiency and Effectiveness 

• 6.2a2 Project Management

• 6.2b1 Security Management

• 6.2b2 Cybersecurity Management

• 6.2c Safety and Business Continuity

• 7.1b Process Results

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B - Downloads (from this site) OE21 Toolkits for 6.2a1, 6.2a2, 6.2b1, 6.2b2, 6.2c and 7.1b, including:

• 6.2a1 Process Efficiency and Effectiveness (.xlsx model) with example data

• 6.2a2 Project Management (.xlsx model) with example project data

• 6.2b1 Security Management Analysis (.xlsx model) with example survey data

• 6.2b2 Cybersecurity Management (.xlsx model) with example survey data

• 6.2c Safety and Business Continuity (.xlsx model with example survey data

• 7.1b Process Excellence Results (.xlsx model) with example measures and targets

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About Downloads: After payment of OE21 Licens`e fee you receive access to protected course downloads page. 

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C - Implement OE21 Toolkits and Baldrige-Aligned Standards - After you complete this implementation, your participants receive a OE21 Management Analyst Implementation Certificate for Process Excellence. 

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Next Step: Proceed to Step 4. 

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Figure 3-1 below presents an example Trend Chart for Process Results.