
OE21TM Step 3 Operations
Process Excellence



OE21 Step 3 Operations Process Excellence
Prequisites for Step 3:
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Successful completion of OE21 Courses 1 and 2
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Payment of OE21 License Fee
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Optional Consulting/Coaching paid hourly on as-needed basis
INTENDED LEARNERS:
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Organization Leaders and Managers (business, nonprofits, government organizations)
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Human Resource Managers and CHROs
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Organizations who wish to participate in preparing for Baldrige Award Programs
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Managers employed in business, nonprofit or government organizations
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Internal Consultants employed in business, nonprofit or government organizations
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Individuals seeking to become Management Analysts with a specialty in Organization Excellence
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Military active or veterans seeking to become Management Analysts (Organization Excellence)
LEARNING OBJECTIVES OR OUTCOMES
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Understand the process used by a professional management analyst to guide organization leaders and managers through implementing the following OE21 Process Excellence Processes
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Understand the purpose of 6.2a1 Process Efficiency and Effectiveness
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Understand the purpose of 6.2a2 Project Management
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Understand the purpose of 6.2b1 Security Management
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Understand and explain the purpose of 6.2b2 Cybersecurity Management
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Understand and explain the purpose of 6.2c Safety and Business Continuity
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Understand and explain how OE21 Processes 6.2a1, 6.2a2, 6.2b1, 6.2b2 and 6.2c contribute to improvement of 7.1b Process Results (Baldrige Excellence Framework Item 7.1)
IMPLEMENTATION PROCESS
A - Commence Implementation of the following processes and OE21 models:
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6.2a1 Process Efficiency and Effectiveness
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6.2a2 Project Management
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6.2b1 Security Management
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6.2b2 Cybersecurity Management
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6.2c Safety and Business Continuity
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7.1b Process Results
B - Downloads (from this site) OE21 Toolkits for 6.2a1, 6.2a2, 6.2b1, 6.2b2, 6.2c and 7.1b, including:
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6.2a1 Process Efficiency and Effectiveness (.xlsx model) with example data
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6.2a2 Project Management (.xlsx model) with example project data
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6.2b1 Security Management Analysis (.xlsx model) with example survey data
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6.2b2 Cybersecurity Management (.xlsx model) with example survey data
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6.2c Safety and Business Continuity (.xlsx model with example survey data
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7.1b Process Excellence Results (.xlsx model) with example measures and targets
About Downloads: After payment of OE21 Licens`e fee you receive access to protected course downloads page.
C - Implement OE21 Toolkits and Baldrige-Aligned Standards - After you complete this implementation, your participants receive a OE21 Management Analyst Implementation Certificate for Process Excellence.
Next Step: Proceed to Step 4.
Figure 3-1 below presents an example Trend Chart for Process Results.

Figure 3-1 Example OE21 Trend Chart for Operational Effectiveness Results.