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    OE21TM Our Path to Organizational Excellence  
    OE21TM Organization Excellence for 21st Century - Our framework for Management Analyst OE Certification

Chuck Mitchell Profile Image.jpeg

Welcome. My name is Chuck Mitchell and for 25 years my company has assisted over 375 organizations with thousands of managers in getting the most out of implementing the leadership and management practices for high performance provided in the Baldrige Excellence Framework.

Although I semi-retired in 2015, my focus now is on training other consulting organizations and internal consultants to do the work I started.. 

Although we have created excellent models for all seven Baldrige categories, during our many Baldrige engagements we discovered that our "partially prescriptive" approach works best for categories 4 and 5, and that non-prescriptive approaches work best for categories 1, 2, 3, 6 and 7. 

Today, the experts in workforce trends are voicing their concerns about the poor worker engagement, low productivity, lack of innovation, high terminations and lack of employee loyalty. In response, in January 2024, we released our new Workforce Excellence data collection, analysis and improvement models. 


Our new Workforce Excellence Program is ready to meet the workforce challenges.

If you are a company looking to solve your client's workforce problems, please take a good look at our new program, and let me know if you are interested.

If you are a consulting firm looking to add a new program to your offerings, please take a look our workforce excellence program and if you have interest, reach out to me. 

Very Respectfully,

Chuck Mitchell,

Managing Director/Owner AfCI LLC


P.S. To know why we create our tools that align with the Baldrige Framework take a look at the links below.

Evidence that the Baldrige Framework Really Works


The OE21 Standards and tools were designed to be fully aligned with the National Institute of Standards and Technology (N.I.S.T.) Baldrige Excellence Framework.


The N.I.S.T. web site includes the following links to documents that provide strong evidence that the Baldrige framework is of great value to organizations.

Baldrige 20/20: An Executive's Guide to the Criteria for Performance Excellence


CEO Issue Sheet - Baldrige: Performance Excellence Delivers World-Class Results PDF

Economic Evaluation of the Baldrige Performance Excellence Program December 2011









                        Baldrige Excellence Framework           OE21 Converts Baldrige into Standards

WHERE OE21 COMES IN - In our 25 years of experience with the Baldrige Framework, we learned how to transform the 300+ Baldrige questions into internal standardized operating procedures and tools that are used to measure and boost the financial, market, customer, operations, workforce, and community results.

Now organizations that have OE21 standards and tools can develop their managers and leaders to stay focused on measuring and boosting meaningful results.

NEXT STEP: Go to Customers page to view the organizations we have served over the years. 


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