Workforce Excellence Part 2 

Availability: January 8, 2024 - Online Training 

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INTENDED LEARNERS:

• Organization Leaders and Managers (business, nonprofits, government organizations)

• Human Resource Managers and CHROs

• Organizations who wish to participate in preparing for Baldrige Award Programs

• Managers employed in business, nonprofit or government organizations

• Internal Consultants employed in business, nonprofit or government organizations

• Individuals seeking to become Management Analysts with a specialty in Organization Excellence

• Military active or veterans seeking to become Management Analysts (Organization Excellence)

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LEARNING OBJECTIVES OR OUTCOMES

• Understand the process used by a professional management analyst to guide organization leaders and managers through implementing the OE21 Workforce Excellence Processes:

• Understand the purpose of 5.1a Workforce Capability and Capacity

• Understand the purpose of 5.1b Workplace Climate

• Understand the purpose of 5.2a Workforce Engagement

• Understand the purpose of 5.2b Organizational Culture

• Understand the purpose of 5.2c Organizational Performance Management/Development

• Understand how OE21 Processes 5.1a, 5.1b, 5.2a, 5.2b and 5.2c contribute to improvement of 7.3 Workforce Results (as defined in Baldrige Excellence Framework item 7.3)

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PREQUISITES for Training Course Part 2

• Successful completion of OE21 Training Course Part 1 

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CURRICULUM (Sequence: Online Lectures, Downloads, Toolkits Practice, Quiz)

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A - View Videos on Udemy.com:

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• 5.1a Workforce Capability 

• 5.1a Workforce Capacity

• 5.1b Workplace Climate

• 5.2a Workforce Engagement

• 5.2b Organizational Culture

• 5.2c Organizational Performance Management and Development

• 7.3 Workforce Results

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B - Downloads (from Udemy.com) OE21 Toolkits for 5.1a, 5.1b, 5.2a, 5.2b, 5.2c and 7.3, including:

• 5.1a Workforce Capability Capacity Calculator (.xlsx model) with example survey data

• 5.1b Voice of Workforce Analysis (.xlsx model) with example survey data

• 5.2a Workforce Engagement Analysis (.xlsx model) with example survey data

• 5.2b Organizational Culture (.xlsx model) with example survey data

• 5.2c Organizational Performance Management & Rewards (.xlsx models with example data)

• 5.2c Net Promoter Score (NPS) survey and model integrated with the OE21 Rewards model

• 5.2c Workforce and Leaders Learning & Development (.xlsx model) with example survey data

• 7.3 Workforce Excellence Results (.xlsx model) with example measures and targets

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C - ASSIGNMENTS (for most lessons). Use the Course Assignment Instru tions and OE21 downloaded tools and models to practice input of changes to OE21 Toolkit data and make observations of changes in the OE21 Analysis Models.

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D - OE21 TRAINING QUIZZES: A quiz is administered after each Course Lecture and after students practice exercise inputs of changes to data within the Downloaded OE21 Toolkits. Individual Quizzes must be passed for Lectures 5.1a, 5.1b, 5.2a, 5.2b, 5.2c and 7.3

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E -  ASSIGNMENTS - (for most lessons). Use the Course Assignment Instru tions and OE21 downloaded tools and models to practice input of changes to OE21 Toolkit data and make observations of changes in the OE21 Analysis Models. 

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IMPLEMENTATION DECISION - At this point your organization has two options:

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• Option 1 -  Go no further for now. All you want is Training. If you have satisfactorily completed OE21 Training Parts 1 and 2 you receive an official training certificate.

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• Option 2 -  Purchase OE21 Site License and optional hourly coaching/consulting, This allows you to download all fully working OE21 Baldrige-Aligned standards, models, tools, and document files for the OE21 Workforce Excellence Training Course Parts 1 and 2 shown on this website. You can implement all OE21 standards, models, tools and document files you downloaded by yourself, or you can purchase hourly coaching to help implement the OE21 program.

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Questions? Email Chuck Mitchell crm@hpo21institute.com 

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