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OE21TM Course 2
Workforce Excellence       

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OE21 Course 2 Workforce Excellence

Availability: January 1, 2023 - Live Instructor Online Sessions


  • Organization Leaders and Managers (business, nonprofits, government organizations)

  • Organizations who wish to participate in preparing for Baldrige Award Programs

  • Managers employed in business, nonprofit or government organizations

  • Internal Consultants employed in business, nonprofit or government organizations

  • Individuals seeking to become Management Analysts with a specialty in Organization Excellence

  • Military active or veterans seeking to become Management Analysts (Organization Excellence)


  • Understand the process used by a professional management analyst to guide organization leaders and managers through implementing the OE21 Workforce Excellence Processes:

  • Understand the purpose of 5.1a Workforce Capability and Capacity

  • Understand the purpose of 5.1b Workplace Climate

  • Understand the purpose of 5.2a Workforce Engagement

  • Understand the purpose of 5.2b Organizational Culture

  • Understand the purpose of 5.2c Organizational Performance Management/Development

  • Understand how OE21 Processes 5.1a, 5.1b, 5.2a, 5.2b and 5.2c contribute to improvement of 7.3 Workforce Results (as defined in Baldrige Excellence Framework item 7.3)

PREQUISITES for Course 2

  • Successful completion of OE21 Course 1 (available on

  • Payment of OE21 Course 2 Fee (see OE21 Pricing page)

CURRICULUM (Sequence: Online Lectures, Downloads, Toolkits Practice, Quiz)

A - Attend OE21 Course 2 Online Lectures - After meeting Prerequisites for Course 2 you receive schedules for the following OE21 Course 2 Lectures:

  • 5.1a Workforce Capability 

  • 5.1a Workforce Capacity

  • 5.1b Workplace Climate

  • 5.2a Workforce Engagement

  • 5.2b Organizational Culture

  • 5.2c Organizational Performance Management and Development

  • 7.3 Workforce Results

About OE21 Course 2 Online Lecture Schedules - Workforce Excellence lectures (45 minutes) are scheduled Monday at 10AM and repeated at 2PM USA Eastern Standard Time. All lectures for this course are scheduled to start the first week of the month and completed by the last week of the Month. In other words, you should finish Workforce Excellence training in one month. IF you miss a lecture, you should attend the lecture on the following month.   

B - Downloads (from this site) OE21 Toolkits for 5.1a, 5.1b, 5.2a, 5.2b, 5.2c and 7.3, including:

  • 5.1a Workforce Capability Capacity Calculator (.xlsx model) with example survey data

  • 5.1b Voice of Workforce Analysis (.xlsx model) with example survey data

  • 5.2a Workforce Engagement Analysis (.xlsx model) with example survey data

  • 5.2b Organizational Culture (.xlsx model) with example survey data

  • 5.2c Organizational Performance Management & Rewards (.xlsx model with example survey data

  • 5.2c Workforce and Leaders Learning & Development (.xlsx model) with example survey data

  • 7.3 Workforce Excellence Results (.xlsx model) with example measures and targets

About Downloads: After payment of Course fee you receive access to protected course downloads page. 

C - Practice input of changes to data into OE21 Toolkits; observe Analysis changes

  • Practice changing data and observing results in downloaded models listed above

D - Online Quizzes: A quiz is administered after each Course Lecture and after students practice exercise inputs of changes to data within the Downloaded OE21 Toolkits. Individual Quizzes must be passed for Lectures 5.1a, 5.1b, 5.2a, 5.2b, 5.2c and 7.3, including what was learned from toolkit practice exercises.  

Course 2 Training Certificate - Once you complete Curriculum item A, B, C, and D described above, you receive a OE21 Management Analyst Training Certificate for Workforce Excellence.  

Next Step: After completing Curriculum Items A, B, C and D. you may proceed to Course 3

Figure 5-1 below presents an example Trend Chart for Workforce Excellence Results. 


                         Figure 5-1 - Example Trend Chart for Workforce Excellence Results. 


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